It is normal for us to visit on occasion and personally keep in touch with both longstanding and new clients.
Our reps, mostly individual agents, visit our clients to personally verify their requirements. In most cases we are able to satisfy their requests providing our own products. Alternatively, requests are sent to our graphics team or creative team who will contact the client to resolve the issue.
More times we have produced highly customised products on an exclusive basis which have helped tourist operators to get close to their customers.